This site is designed to provide you information that is important to you as an applicant, employee, or HR representative.  There are two ways to find information. 

 

Perform a Search 

The easiest way to find the information you want is to perform a search.  In the search box simply type your questions or particular key words.  The system will pull up articles related to your search. Review the titles to find the article or articles that closely match your issue. 

 

For example, if you search on the word “leave” you will articles such as the following, among others: 

How do I Obtain My Leave Balances 

Leave Information 

Leave Donations 

 

Review Documents by Category 

You will notice there are categories listed below the search box. By clicking on one of the categories you can see specific topics. By clicking on the topic, for example “benefits,” you will see all the articles that deal with benefits questions.  Simply page through the list of documents to find the article or articles that relate to your inquiry. 

 

I didn’t find an answer 

After performing a search and/or reviewing the articles by category, you still don’t have an answer to your question or want additional information, click on New Support Ticket complete the fields and click on SUBMIT. Make sure you enter a valid email address. 

 

Your inquiry will be sent to an appropriate agent in the Human Resources Support Center (HRSC). You will receive an email that includes a response number.  Please ensure you include the response number in any emails you send regarding the same subject.  Generally, you will receive a response from the HRSC agent within 2 business days. 

 

Check the status on a ticket 

If you are an employee or an HR representative you may login and check the status of tickets you have submitted. 

 

Need further help? 

You may contact the HRSC by calling 214-312-6190.  Please have your response number available when you call.